Problems loading the data

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gcar
Newbie
Beiträge: 9
Registriert: 20 Jan 2014, 03:17

Problems loading the data

Beitragvon gcar » 07 Jun 2014, 03:03

For the past week I have been unable to update any listings from Schedules Direct using TV-Browser V.3.3.3, Windows 8.1. I have used my usual 3 wks, also tried with less time but only get error messages. My search on the forum turned up 2 previous identical problems but for earlier versions. The lineup in Schedules Direct is correct and I am able to login with the correct user info. Listed below is the error message, I get, and then after clicking ok I get a "The update of the TV database has finished" message.

Problems loading the data, maybe username/passwort wrong or communication error.

----- Start of stacktrace -----
net.sf.xtvdclient.xtvd.DataDirectException
at net.sf.xtvdclient.xtvd.SOAPRequest.readSOAPResponse(SOAPRequest.java:550)
at net.sf.xtvdclient.xtvd.SOAPRequest.getData(SOAPRequest.java:306)
at schedulesdirectdataservice.SchedulesDirectDataService.updateTvData(SchedulesDirectDataService.java:131)
at tvbrowser.core.tvdataservice.DefaultTvDataServiceProxy.updateTvData(DefaultTvDataServiceProxy.java:98)
at tvbrowser.core.TvDataUpdater.downloadTvData(TvDataUpdater.java:258)
at tvbrowser.ui.mainframe.MainFrame$38.run(MainFrame.java:2311)
Caused by: java.lang.NullPointerException
at net.sf.xtvdclient.xtvd.datatypes.Lineup.setDevice(Lineup.java:269)
at net.sf.xtvdclient.xtvd.parser.AbstractParser.getLineup(AbstractParser.java:239)
at net.sf.xtvdclient.xtvd.parser.AbstractParser.getLineup(AbstractParser.java:215)
at net.sf.xtvdclient.xtvd.parser.XtvdParser.parseLineups(XtvdParser.java:242)
at net.sf.xtvdclient.xtvd.parser.XtvdParser.parseXTVD(XtvdParser.java:114)
at net.sf.xtvdclient.xtvd.SOAPRequest.readSOAPResponse(SOAPRequest.java:541)
... 5 more


Caused by:
java.lang.NullPointerException
at net.sf.xtvdclient.xtvd.datatypes.Lineup.setDevice(Lineup.java:269)
at net.sf.xtvdclient.xtvd.parser.AbstractParser.getLineup(AbstractParser.java:239)
at net.sf.xtvdclient.xtvd.parser.AbstractParser.getLineup(AbstractParser.java:215)
at net.sf.xtvdclient.xtvd.parser.XtvdParser.parseLineups(XtvdParser.java:242)
at net.sf.xtvdclient.xtvd.parser.XtvdParser.parseXTVD(XtvdParser.java:114)
at net.sf.xtvdclient.xtvd.SOAPRequest.readSOAPResponse(SOAPRequest.java:541)
at net.sf.xtvdclient.xtvd.SOAPRequest.getData(SOAPRequest.java:306)
at schedulesdirectdataservice.SchedulesDirectDataService.updateTvData(SchedulesDirectDataService.java:131)
at tvbrowser.core.tvdataservice.DefaultTvDataServiceProxy.updateTvData(DefaultTvDataServiceProxy.java:98)
at tvbrowser.core.TvDataUpdater.downloadTvData(TvDataUpdater.java:258)
at tvbrowser.ui.mainframe.MainFrame$38.run(MainFrame.java:2311)
----- End of stacktrace -----

Jo
Site Admin
Beiträge: 10102
Registriert: 07 Apr 2006, 23:39

Re: Problems loading the data

Beitragvon Jo » 07 Jun 2014, 18:06

Yes, there is a problem that has to be fixed. There is some unusual data, so it would help if you removed the channel(s) or day(s), but I'm not able to tell which one. But I will fix it.

gcar
Newbie
Beiträge: 9
Registriert: 20 Jan 2014, 03:17

Re: Problems loading the data

Beitragvon gcar » 07 Jun 2014, 23:25

Thank you for your reply. Do you mean remove my listed channels and reload and customize them from TV-Browser or Schedules Direct? How do I remove the days? I would prefer removing the days instead of channels because every time I change a channel in Schedules Direct or do an update for TV-Browser I lose my customize channel numbers and have to relist them again because I cannot find a way to save them. There use to be a channel_names.txt that listed my customized channels but now that file only contains updated or changed channels not the complete list.

gcar
Newbie
Beiträge: 9
Registriert: 20 Jan 2014, 03:17

Re: Problems loading the data

Beitragvon gcar » 11 Jun 2014, 02:31

Could you please explain what to remove and how? I am now 2 weeks without listings.

Jo
Site Admin
Beiträge: 10102
Registriert: 07 Apr 2006, 23:39

Re: Problems loading the data

Beitragvon Jo » 11 Jun 2014, 18:26

Could you try it with this new version? Just remove the old file from the plugins directory and add this one.
SchedulesDirectDataService.jar
(281.13 KiB) 125-mal heruntergeladen

gcar
Newbie
Beiträge: 9
Registriert: 20 Jan 2014, 03:17

Re: Problems loading the data

Beitragvon gcar » 12 Jun 2014, 02:32

I downloaded and replaced the file, as you suggested, but still the same error. So I deleted the 3.3 folder from my profile and replaced with an earlier (May) backup but still the same error so I do not think it is a problem with the days since the earlier backup did not contain any days in June. I am going to uninstall and reinstall to see if that solves the problem.

Jo
Site Admin
Beiträge: 10102
Registriert: 07 Apr 2006, 23:39

Re: Problems loading the data

Beitragvon Jo » 12 Jun 2014, 11:23

The same error message or a similar? It should be impossible that the same error still occurs.

gcar
Newbie
Beiträge: 9
Registriert: 20 Jan 2014, 03:17

Re: Problems loading the data

Beitragvon gcar » 15 Jun 2014, 02:07

Not sure because I uninstalled, deleted all data and reinstalled so do not have access to that error message. But here is a copy of the new error message from the new install:
Problems loading the data, maybe username/passwort wrong or communication error.

----- Start of stacktrace -----
net.sf.xtvdclient.xtvd.DataDirectException
at net.sf.xtvdclient.xtvd.SOAPRequest.readSOAPResponse(SOAPRequest.java:550)
at net.sf.xtvdclient.xtvd.SOAPRequest.getData(SOAPRequest.java:306)
at schedulesdirectdataservice.SchedulesDirectDataService.getChannels(SchedulesDirectDataService.java:615)
at schedulesdirectdataservice.SchedulesDirectDataService.checkForAvailableChannels(SchedulesDirectDataService.java:570)
at tvbrowser.core.tvdataservice.DefaultTvDataServiceProxy.checkForAvailableChannels(DefaultTvDataServiceProxy.java:152)
at tvbrowser.core.tvdataservice.ChannelGroupManager.checkForAvailableGroupsAndChannels(ChannelGroupManager.java:156)
at tvbrowser.ui.configassistant.AuthenticationChannelCardPanel$1.run(AuthenticationChannelCardPanel.java:129)
at util.ui.progress.ProgressWindow$1.run(ProgressWindow.java:80)
Caused by: java.lang.NullPointerException
at net.sf.xtvdclient.xtvd.datatypes.Lineup.setDevice(Lineup.java:269)
at net.sf.xtvdclient.xtvd.parser.AbstractParser.getLineup(AbstractParser.java:239)
at net.sf.xtvdclient.xtvd.parser.AbstractParser.getLineup(AbstractParser.java:215)
at net.sf.xtvdclient.xtvd.parser.XtvdParser.parseLineups(XtvdParser.java:242)
at net.sf.xtvdclient.xtvd.parser.XtvdParser.parseXTVD(XtvdParser.java:114)
at net.sf.xtvdclient.xtvd.SOAPRequest.readSOAPResponse(SOAPRequest.java:541)
... 7 more


Caused by:
java.lang.NullPointerException
at net.sf.xtvdclient.xtvd.datatypes.Lineup.setDevice(Lineup.java:269)
at net.sf.xtvdclient.xtvd.parser.AbstractParser.getLineup(AbstractParser.java:239)
at net.sf.xtvdclient.xtvd.parser.AbstractParser.getLineup(AbstractParser.java:215)
at net.sf.xtvdclient.xtvd.parser.XtvdParser.parseLineups(XtvdParser.java:242)
at net.sf.xtvdclient.xtvd.parser.XtvdParser.parseXTVD(XtvdParser.java:114)
at net.sf.xtvdclient.xtvd.SOAPRequest.readSOAPResponse(SOAPRequest.java:541)
at net.sf.xtvdclient.xtvd.SOAPRequest.getData(SOAPRequest.java:306)
at schedulesdirectdataservice.SchedulesDirectDataService.getChannels(SchedulesDirectDataService.java:615)
at schedulesdirectdataservice.SchedulesDirectDataService.checkForAvailableChannels(SchedulesDirectDataService.java:570)
at tvbrowser.core.tvdataservice.DefaultTvDataServiceProxy.checkForAvailableChannels(DefaultTvDataServiceProxy.java:152)
at tvbrowser.core.tvdataservice.ChannelGroupManager.checkForAvailableGroupsAndChannels(ChannelGroupManager.java:156)
at tvbrowser.ui.configassistant.AuthenticationChannelCardPanel$1.run(AuthenticationChannelCardPanel.java:129)
at util.ui.progress.ProgressWindow$1.run(ProgressWindow.java:80)
----- End of stacktrace -----

Jo
Site Admin
Beiträge: 10102
Registriert: 07 Apr 2006, 23:39

Re: Problems loading the data

Beitragvon Jo » 15 Jun 2014, 12:43

Could you take a look at Settings, Plugins and tell the version number of the plugin? It should be 3.1.2.1

gcar
Newbie
Beiträge: 9
Registriert: 20 Jan 2014, 03:17

Re: Problems loading the data

Beitragvon gcar » 17 Jun 2014, 03:32

After uninstalling again and removing all data references from the registry and then reinstalling, I am now getting channels and am in the process of customizing channel names and numbers. The plugin is 3.1.2.1. Thank you.

no_one

Re: Problems loading the data

Beitragvon no_one » 20 Jun 2014, 00:11

Hi,

for something like a week I have been unable to update listings as well; I am wondering if I am having the same or a similar issue? I tried the updated plugin, but no change - I also tried re-installing TV-Browser.

Is there anything else I can /should try?

The error message is:

Problems loading the data, maybe username/passwort wrong or communication error.

----- Start of stacktrace -----
net.sf.xtvdclient.xtvd.DataDirectException: java.lang.NullPointerException
at net.sf.xtvdclient.xtvd.SOAPRequest.processError(SOAPRequest.java:596)
at net.sf.xtvdclient.xtvd.SOAPRequest.readSOAPResponse(SOAPRequest.java:553)
at net.sf.xtvdclient.xtvd.SOAPRequest.getData(SOAPRequest.java:306)
at schedulesdirectdataservice.SchedulesDirectDataService.updateTvData(SchedulesDirectDataService.java:131)
at tvbrowser.core.tvdataservice.DefaultTvDataServiceProxy.updateTvData(DefaultTvDataServiceProxy.java:98)
at tvbrowser.core.TvDataUpdater.downloadTvData(TvDataUpdater.java:258)
at tvbrowser.ui.mainframe.MainFrame$38.run(MainFrame.java:2311)
Caused by: java.lang.NullPointerException
at java.io.Reader.<init>(Unknown Source)
at java.io.InputStreamReader.<init>(Unknown Source)
at net.sf.xtvdclient.xtvd.SOAPRequest.getReader(SOAPRequest.java:636)
at net.sf.xtvdclient.xtvd.SOAPRequest.processError(SOAPRequest.java:572)
... 6 more


Caused by:
java.lang.NullPointerException
at java.io.Reader.<init>(Unknown Source)
at java.io.InputStreamReader.<init>(Unknown Source)
at net.sf.xtvdclient.xtvd.SOAPRequest.getReader(SOAPRequest.java:636)
at net.sf.xtvdclient.xtvd.SOAPRequest.processError(SOAPRequest.java:572)
at net.sf.xtvdclient.xtvd.SOAPRequest.readSOAPResponse(SOAPRequest.java:553)
at net.sf.xtvdclient.xtvd.SOAPRequest.getData(SOAPRequest.java:306)
at schedulesdirectdataservice.SchedulesDirectDataService.updateTvData(SchedulesDirectDataService.java:131)
at tvbrowser.core.tvdataservice.DefaultTvDataServiceProxy.updateTvData(DefaultTvDataServiceProxy.java:98)
at tvbrowser.core.TvDataUpdater.downloadTvData(TvDataUpdater.java:258)
at tvbrowser.ui.mainframe.MainFrame$38.run(MainFrame.java:2311)
----- End of stacktrace -----

Jo
Site Admin
Beiträge: 10102
Registriert: 07 Apr 2006, 23:39

Re: Problems loading the data

Beitragvon Jo » 20 Jun 2014, 13:33

Do you have a still valid account and with correct username/password?

no_one

Re: Problems loading the data

Beitragvon no_one » 20 Jun 2014, 13:42

Yes I do (I can login on the web).

Jo
Site Admin
Beiträge: 10102
Registriert: 07 Apr 2006, 23:39

Re: Problems loading the data

Beitragvon Jo » 20 Jun 2014, 16:27

Do you get other data in TV-Browser from other plugins?

no_one

Re: Problems loading the data

Beitragvon no_one » 20 Jun 2014, 17:55

Thanks for your reply; yes, I get data from EPGfree without any problems.


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