SchedulesDirect data not loading (again)

For talk and Help about everything concerning TV-Browser.
Antworten
JCD
Newbie
Beiträge: 4
Registriert: 09 Jan 2018, 19:44

SchedulesDirect data not loading (again)

Beitrag von JCD » 20 Nov 2018, 22:53

Hi,

Environment as follows:
MacOS 10.14.1
Java Version 8 Update 191
TV-Browser 4.0.1
Plugin ScheduleDirect 4.0.1.2 beta, Use format JSON
Lineups:
- Freesat (GBR-1000020-DEFAULT)
- Saorview (IRL-0000001-CUSTOM)
- Freesat (ZZZ-19.2E-DEFAULT)

Until maybe 2 weeks ago, all was working fine. Though I had the odd "problem" once or twice a month with partially complete schedules (e.g.,Film 4 schedule missing for certain days). But for the past 2 weeks, I am only able to load data for 19.2E, the Saorview and 28.2E data are missing.

Bottom line: how can I debug this problem. At this stage, I am unable to determine if the problem resides with TV-Browser, the ScheduleDirect plugin or the data from the ScheduleDirect people themselves. Do you have any debug tools, access to a console or ability to run TV-Browser in debug mode?

Second question / suggestion - is it possible to force a reload of the schedule? When I had one of the earlier problems (typically lasted a day until someone fixed whatever was causing the problem), incomplete/missing data would not be replaced by new data when doing an update of the TV listing. Is there a way to force a reload of the full schedule, including of data already loaded as part of an earlier refresh (so either a force reload option, or an overwrite if present type flag).

Thanks very much to the developers for their time and effort creating this software in the first place... this is very much appreciated.

JCD
Newbie
Beiträge: 4
Registriert: 09 Jan 2018, 19:44

Re: SchedulesDirect data not loading (again)

Beitrag von JCD » 21 Nov 2018, 15:23

Hi,

Reply from SchedulesDirect:

"I've just checked the lineups, and they're still valid on this side. For example, the last update to Saorview was 2018-10-16T16:09:46Z.

You'll need to ask the developer of your plugin to assist you with debugging and how to pull logs; there's nothing server-side indicating that there's anything wrong with the lineup."

So it seems the problem is either with the plugin or with TV-Browser itself. Anyone else with a similar problem?

Thanks.

ds10
Site Admin
Beiträge: 16773
Registriert: 23 Jun 2005, 12:36
Kontaktdaten:

Re: SchedulesDirect data not loading (again)

Beitrag von ds10 » 21 Nov 2018, 16:24

Jo who is developing the plugin is currently not here do do anything about that. So you will have to wait until he is back.
"First they ignore you, then they ridicule you, then they fight you, then you win." - Mahatma Gandhi
Unterstütze die Weiterentwicklung von TV-Browser

Jo
Site Admin
Beiträge: 10496
Registriert: 07 Apr 2006, 23:39

Re: SchedulesDirect data not loading (again)

Beitrag von Jo » 24 Nov 2018, 11:32

Have you restartet TV-Browser? And where do you get Freesat (GBR-1000020-DEFAULT) from (i.e. what is you region)? I find Freesat from Sky - Cable (GBR-1002100-DEFAULT) and Freesat - Cable (GBR-1007531-DEFAULT)

And you can force a reload by clicking "Delete Json data" in the settings.

Antworten